Visitors

Visits from family and friends can play an important part in patient care and recovery. If you are planning to come to the Clinic to see a patient, you’re welcome to call ahead and speak either to ward staff or the patient directly to arrange a suitable time.

When you arrive, please let the receptionist know who you’re here to see so they can direct you to the patient’s private room.

At the Clinic we follow very strict guidelines for infection control. So we ask all visitors to wash their hands before and after visiting patients – and to use the hand cleansing gel provided throughout the building.

Telephone contact and personal visits are welcomed (subject to the patient’s medical condition). However, to ensure that patients have regular quiet time to rest and recuperate, we suggest that visitors do not visit during patient mealtimes or after 9.30pm.

Comfortable day rooms are located on each ward level. Patients and visitors are welcome to enjoy tea/coffee facilities in these areas. 

Children are welcome to visit patients, and we also have a selection of books and toys in each ward corridor that can be borrowed.

A café serving coffee, tea, refreshments and a light snack menu is also located in the Atrium area of the Clinic. This is open to everyone from 9am –6.30pm.

Flowers, fruit baskets & gifts

If you’d like to arrange for a gift of flowers or fruit to be delivered to a patient, please feel free to do so. 

Mobile phones

Mobile phones may only be used in patients’ private rooms – they are not permitted in the public areas.