Your Stay

Come in to the Clinic via the main entrance and go to Reception, where your details will be checked. If necessary, you may then be directed to our accounts department to complete the financial arrangements for your treatment.

Once the administration process is complete, a member of the ward team will accompany you to your private room, where you can settle in.

What to bring with you

• nightwear, dressing gown & slippers
• toiletries – towels are provided
• any medication or inhalers you are using – in the original packaging if possible
• any X-rays or scans you have been given
• books and magazines

Fasting

Your admission letter will clearly state any specific fasting requirements. It is very important you follow these guidelines before surgery.

Valuables

Please note the Clinic cannot be held responsible for loss of or damage to property brought into the hospital. We therefore strongly advise you not to bring large amounts of money, jewellery or other valuables with you.

Personal laundry

The Clinic does not provide a personal laundry service. If you are staying for several nights, we advise you to make arrangements with a friend or relative to look after this for you.

Your care: our priority

Your care, comfort and peace of mind are paramount for us throughout your time at the Clinic. Your consultant will therefore visit you daily, and no procedure will be undertaken without prior discussion with you.

Consent

You will be asked for written consent before any anesthetic, surgery or specialised examinations. It’s important you understand everything that is going to happen to you, so please do ask questions if you’re uncertain. Parents or guardians will be required to provide consent for children under 16.

Your room & facilities

Our private bedrooms are designed to ensure you recover in a restful environment. Each room therefore has an en-suite bathroom with walk-in shower. A call system enables you to ask for a nurse at any time.

• all rooms have satellite television provided at no extra charge
• free wi-fi is available in all patient rooms
• we will happily arrange for delivery of your choice of daily newspaper directly to your room
• mail will be delivered to your room; to post a letter, just ask one of the ward staff
• hairdressing and chiropody services are available on request
• smoking is not permitted in the Clinic; if you are a smoker, please speak to the ward sister

Phones

Use of mobile phones is not permitted by patients or visitors in the Clinic.

Keep in touch with family and friends by using the telephone provided in your room. Every patient receives complimentary call credits; any additional units used may be charged to your account.

Younger patients

We understand the needs of children and aim to make them feel as comfortable as possible during their stay with us. Parents are welcome to stay overnight with their child and pullout beds can be arranged.

Meals

Eating well is an important part of a healthy recovery. We offer a menu of healthy, freshly prepared meals and snacks throughout the day. There is always a menu choice and the option of a light snack if you prefer. Our dietician will help with your food choices if required.

Visitors and relatives can enjoy light snacks in our Atrium coffee shop. There are also complimentary refreshments located on the ward corridor.

Meal times

8:00 am breakfast
10:00 am mid-morning tea / coffee
12.30 pm lunch
3:00 pm afternoon tea / coffee
5:30 pm dinner
9:30 pm night-time snack

We understand you’ll be keen to get home as soon as possible after your procedure. However, we do advise you to wait until your consultant has decided you’ve recovered sufficiently.

Everyone recovers at their own pace, and your discharge date will be reviewed daily when your consultant comes to see you.

When it is time to go home, you’ll be given the following:

• a letter for your GP about your treatment
• advice about your continued recovery
• a take-home pack of prescribed medication
• any other medication you brought with you into hospital
• an in-patient certificate (if required)
• mobility aids such as crutches and Zimmers can be borrowed (a refundable deposit is required)
• details of your review appointment with your consultant

We ask that private rooms are vacated by 11 am. You are of course welcome to wait in the comfort of the Day Room after this time.

You may be advised not to drive for a period of time after certain procedures. If you’re unable to arrange for a friend or relative to collect you, we can arrange a taxi.